Who we are
About us
We are a lawyer-run legal support, compliance and consultancy service. We help with practical documents, complaint handling, letters before action, pre-action protocol steps, mediation preparation and structured dispute support, with specialist focus in defamation, agricultural law, family law, property law and equestrian law.
Clients come to us for plain‑English legal information, practical documents and proportionate dispute support. The work often starts with a letter, complaint, response, chronology or pre‑action step, and develops into a clearer plan for resolution. We work across consumer and contract disputes, reputation issues, family matters, agricultural files and equestrian disputes, always with realistic expectations and drafts you are comfortable sending in your own name.
How we began
-
Research and publishing
We started as researchers into equine law, writing articles that explained issues for a non‑specialist readership—and building a practical picture of how disputes arise in the sector.
-
Specialist fields
That work became part of a broader specialist focus: defamation and reputation, agricultural law, family law and equestrian law now sit alongside our wider consumer and contract dispute support.
-
Direct client support
We expanded into hands‑on support across a wider range of consumer and contract matters, bringing the same plain‑English discipline to correspondence, complaints, pre‑action steps and negotiation preparation.
Who we work with
Across sectors
Many disputes are consumer, contract, complaint or correspondence problems at heart, whatever industry they surface in. We work with individuals and businesses that need facts organised, positions framed and documents prepared before a disagreement becomes more expensive than it needs to be.
Specialist focus areas
Our specialist work includes defamation and reputation, agricultural law, family law, property law and equestrian law. That can include damaging statements, sensitive family or relationship breakdowns, rural business issues, property disputes, horse sales, livery disputes, failed agreements and unpaid professional fees.
We also support clients when the relationship itself is the problem rather than one single transaction. That might mean a business complaint, a reputation issue, a family disagreement, a rural or equestrian breakdown, or a dispute where the facts are messy and the next step is unclear. In each case, our role is to help you understand the position, organise the evidence and choose a proportionate way forward.
How we help
-
Letters before action
Firm, clear LBAs that set out your position and timetable, aligned with the relevant pre-action rules where they apply.
-
Pre-action protocol
Practical guidance on protocol steps, correspondence and records so you do not undermine your position before proceedings.
-
Defamation and reputation
Structured pre-action correspondence and practical support where damaging statements or reputation issues are in play.
-
Mediation and bespoke resolution
Help to frame issues, prepare for mediation and pursue settlement routes that match your objectives.
-
Complaints handling for businesses
Policies, templates and proportionate responses for operators of all sizes.
-
Monthly dispute resolution
Bespoke dispute support for businesses on a rolling monthly basis, with scope and fee agreed in writing.
Where you already have a solicitor, we can work in the background on drafts, chronology and factual analysis so their time is used efficiently and strategically.
Costs and proportionate paths
Disputes become expensive when positions harden, correspondence balloons and the routine next step is always court. Our work is aimed at helping both parties see the issues clearly at an early stage—so you can explore resolution, mediation or a firm but proportionate pre‑action position before fees and adversarial spend spiral.
For businesses, we normally work on a bespoke dispute resolution service on a monthly rolling basis, so proportionate support is built into how you operate rather than bought ad hoc for each flashpoint. Individuals and other clients can still talk to us about their situation; the right structure depends on the matter.
Our model is built around plain‑English analysis, document support and realistic options—so issues can often be framed clearly before positions harden. That can improve the chance of an early settlement or a narrower dispute if regulated solicitors are needed later.
We do not replace solicitors where reserved work, court proceedings or regulated representation is required. The aim is to keep the pathway proportionate for as long as that remains sensible.
Further reading
Explore our commentary, updates and practical guides on consumer, contract, court and specialist dispute themes—so you can see how we think before you get in touch.
Resolutor Legal Support is not a firm of solicitors, does not provide reserved legal services and is not regulated by the SRA. We focus on unreserved matters; where you need reserved work or representation, we will point you to a regulated solicitor.