Who we are
About us
Dispute and complaint support on unreserved matters—clear options, practical documents, and judgment that spans consumer work and our equine specialities.
- England & Wales
- Unreserved work only
- Not a law firm
Resolutor Legal Support is a disputes and complaint‑handling consultancy on unreserved matters. We help clients with consumer and contract problems, correspondence and practical documents, sitting between “doing nothing” and “full‑blown litigation”. The equine and equestrian sector is one of our established specialities, and much of our published work still reflects that depth—but the same frameworks often apply well beyond the yard. Our aim is to give you clear options, realistic expectations and documents you are confident to put your name to.
How we began
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Research and publishing
We started as researchers into equine law, writing articles that explained issues for a non‑specialist readership—and building a practical picture of how disputes arise in the sector.
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A flagship speciality
That work became a flagship speciality as we grew: equine and equestrian matters remain central to much of what we publish and many of the files we take on.
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Direct client support
We expanded into hands‑on support across a wider range of consumer and contract matters, bringing the same plain‑English discipline to correspondence, complaints and negotiation prep.
Who we work with
Across sectors
Many disputes are consumer and contract problems at heart, whatever industry they surface in. We work with individuals and businesses where issues arise under the Consumer Rights Act 2015, unfair trading rules and basic contract principles.
Equine strand
Within our specialities, equine matters remain a major strand: horse owners, yards, riders, buyers, sellers and professionals—for example misdescription, vetting disputes, failed sales, livery breakdowns or unpaid training and competition fees.
We also support clients when the relationship itself is the problem rather than one single transaction. In equestrian settings that can mean yard standards and welfare concerns, notice periods and “yard politics”, communication breakdowns between owners and professionals or disagreements within syndicates and partnerships; in other sectors the pattern is often familiar even if the facts differ. In each case, our role is to help you understand your rights and obligations, and then find a proportionate way forward that reflects commercial reality as well as the law.
How we help
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Map the options
We clarify the facts, the legal framework and realistic outcomes so you can decide how far to take a matter.
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Documents you can send
Complaint letters, responses, negotiation emails, timelines and evidence summaries for mediation or discussion.
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Stay proportionate
We focus on resolution routes, pre‑action structure and working alongside your solicitor when proceedings loom.
Where you already have a solicitor, we can work in the background on drafts and factual analysis so their time is used efficiently and strategically.
Costs and proportionate paths
Disputes become expensive when positions harden, correspondence balloons and the routine next step is always court. Our work is aimed at helping both parties see the issues clearly at an early stage—so you can explore resolution, mediation or a firm but proportionate pre‑action position before fees and adversarial spend spiral.
For businesses, we normally work on a bespoke dispute resolution service on a monthly rolling basis, so proportionate support is built into how you operate rather than bought ad hoc for each flashpoint. Individuals and other clients can still talk to us about their situation; the right structure depends on the matter.
Traditional solicitor firms often cannot avoid operating within a model where formal steps, court-facing risk management and professional indemnity expectations mean that work is scoped and charged in ways that escalate cost even when both sides would prefer a cheaper off‑ramp. We sit outside that framework as a consultancy: we focus on plain‑English analysis, document support and realistic options. That can mean the other side receives material they can respond to without immediately running up their own solicitor time at full tilt—often improving the chance of an early settlement or a narrower dispute if regulated solicitors are needed later.
We do not replace solicitors where reserved work, court proceedings or regulated representation is required. The point is to help you—and often everyone involved—avoid unnecessary cost by keeping the pathway proportionate for as long as that remains sensible.
Our regulatory status
Resolutor Legal Support is an independent legal information and document‑support service. We are not a law firm and do not create a solicitor‑client relationship. We do not provide reserved legal services (such as conducting litigation, exercising rights of audience, conveyancing, reserved probate work or administering oaths), and we are not regulated by the Solicitors Regulation Authority or any other legal services regulator.
Instead, we concentrate on unreserved legal matters: explaining the law in plain English, helping you understand your options and assisting with the preparation of correspondence and documents that you will sign and send yourself. Where your situation is complex, high‑value, urgent or likely to involve court proceedings, we will recommend that you instruct a regulated solicitor and can help you prepare for that step so you make the best use of their time.
Further reading
Explore our commentary, updates and practical guides on consumer and contract themes, with a strong body of material from our equine specialities—so you can see how we think before you get in touch.