Pricing & services
Clear support, priced before work begins
We help businesses and individuals organise disputes, prepare documents and take proportionate next steps. Businesses usually work with us through a monthly rolling service; individuals and one‑off matters are quoted by scope. Either way, fees and assumptions are confirmed in writing before work starts.
- Business support
- Monthly rolling dispute help
- Defined projects
- One‑off letters, packs and responses
- Dispute work
- Complaints, LBAs and settlement preparation
- Specialist context
- Defamation, agricultural, family and equestrian
Why use Resolutor first
A more affordable first move than going straight to a solicitor
For early-stage, unreserved dispute work, using us is usually cheaper than instructing a traditional solicitor to do comparable correspondence and preparation. We help put your position into a clear, authoritative letter with the facts, deadline and requested outcome set out properly.
Where appropriate, Resolutor can send correspondence on your behalf as an independent legal support service. A firm, well-structured letter from us can make the issue feel more serious, harder to ignore and more likely to be paid or resolved before costs escalate.
If the matter sits outside our scope or needs representation, we work with a variety of solicitors and can help you find suitable options and compare pricing before you commit.
Cost position Lower-cost early pressure
Letter impact Authoritative and harder to ignore
Goal Payment or resolution before escalation
If you need a solicitor Introductions and price comparison support
Choose your route
Three ways to work with us
The right structure depends on how often disputes arise, how much material needs reviewing and whether you need ongoing support or a defined piece of work.
Businesses
Monthly dispute support
Monthly proposal
A rolling service for operators that need repeated help with complaints, letters, escalation and dispute prevention.
- Defined monthly scope and response expectations
- Complaint policies, templates and live response support
- Letters before action and pre-action correspondence
- Regular scope review before workload drifts
One-off matters
Scoped project support
Fixed scope quote
A defined output for a specific dispute, letter, complaint pack, response or chronology.
- Clear output before we start
- Documents and evidence organised into usable form
- Letters we can prepare or, where appropriate, send on your behalf
- Escalation options explained in plain English
Individuals
Complaint and dispute help
Matter-based quote
Practical support when you are bringing or responding to a complaint, consumer dispute or specialist issue.
- Consumer, contract and service disputes
- Family, reputation, agricultural and equestrian contexts
- Letters, timelines, response strategy and next steps
- Solicitor signposting where reserved work is needed
Cost control
Why early structure matters
Disputes tend to become more expensive as positions harden, papers multiply and urgent decisions replace measured ones. Our work is designed to create clarity before that curve steepens.
Best value point Before positions harden
Pricing principle Scope first, quote second
Retainer logic Predictable support for repeat issues
What affects the fee
The variables we price around
- Volume How many documents, messages, invoices, photographs or witness accounts need reviewing.
- Urgency Whether the matter can be handled steadily or needs a fast turnaround.
- Complexity Number of parties, disputed facts, specialist context and whether reputation or family issues are involved.
- Output Whether you need one letter, a full complaint pack, ongoing correspondence or a monthly service.
Service scope
What the work can include
Letters before action
Clear, firm letters that set out the facts, the outcome sought and a proportionate timetable. Where appropriate, we can send the letter on your behalf so the other side receives structured, authoritative correspondence from Resolutor.
Complaints handling
Policies, templates and proportionate responses for operators of all sizes, plus support for individuals bringing or answering complaints.
Mediation preparation
Issue lists, chronologies, settlement framing and practical preparation so negotiations are focused rather than reactive.
Solicitor introductions
We are not a law firm and do not provide reserved legal services. If a matter is outside our speciality, needs court representation or requires litigation conduct, we can help source suitable solicitor options and compare fees before you choose who to instruct.
Next step
Send the shape of the issue
Tell us whether you are enquiring for a business or as an individual, what has happened, what you want to achieve and any deadline. We will respond with the most sensible route: monthly proposal, scoped one-off quote, or solicitor options if the matter needs regulated representation.