Consumer resources

Self-contained guides to common problems. We provide unreserved legal information and document support; we are not a law firm. Open a topic to read more.

Return faulty goods
Claim using a warranty or guarantee
If a company stops trading or goes out of business
If something is advertised at the wrong price
Report fake or counterfeit goods
If something you ordered hasn’t arrived
If you think you’ve bought stolen goods
If your clothes have been lost or damaged by a dry cleaner
Claim compensation if an item or product causes damage
Getting your money back if you paid by card or PayPal
If you’re unhappy about poor service

Independent legal information, dispute support, practical documents, consumer and contract matters, with the equine sector among our specialities.

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We work with businesses on bespoke dispute resolution arrangements, typically on a monthly rolling basis, with scope and fees confirmed in writing.

Please use the channel you have been given or ask for an introduction through a mutual contact.

Resolutor Legal Support is an independent legal information and document‑support service. Resolutor Legal Support is not a firm of solicitors, does not provide reserved legal services and is not regulated by the Solicitors Regulation Authority (SRA).